Legal
Refund Policy
Effective September 23, 2026
1.The short version
Money paid through SETLD goes to the coach, not to SETLD. That means refunds come from the coach. SETLD gives coaches the tools to issue them and keeps the record straight.
2.Dues paid by card or bank
If you need a refund on team dues, ask your coach. The coach issues the refund from their SETLD dashboard and it goes back to the original card or bank account. Refunds usually appear within 5 to 10 business days depending on your bank.
Stripe’s processing fee on the original payment is not returned to the coach, so a coach may choose to refund the net amount. That is between the coach and the family.
3.Venmo and Zelle
Payments made by Venmo or Zelle never pass through SETLD. If you need one refunded, the coach sends it back to you directly through the same app. SETLD only updates the record once the coach marks it refunded.
4.Donations and fundraisers
Donations and fundraiser contributions are generally non-refundable. They are gifts to the team, and the team may already have spent them. A coach can choose to refund a donation from their dashboard, and if they do, the 10% SETLD platform fee is returned along with it. Stripe’s processing fee is not.
If you gave to the wrong team, entered the wrong amount, or believe the donation page was misleading, email hello@setld.team within 7 days and we will put you in touch with the coach.
5.Coach subscriptions
Subscriptions are billed monthly and can be cancelled at any time from your dashboard. Cancelling stops the next charge. We do not refund partial months, but you keep access until the end of the period you paid for.
If you were charged in error, for example a duplicate charge, email hello@setld.team and we will refund it.
6.Disputes and chargebacks
Before disputing a charge with your bank, please contact the coach or email hello@setld.team. Most issues are resolved faster that way. If you do open a dispute, Stripe and the coach respond to it, and SETLD may share the payment record to help.
7.Changes
We may update this policy. When we do, we will change the effective date above.
8.Contact
Refund questions: hello@setld.team.
See also: Terms of Service and Privacy Policy.